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Privacy Policy

Last Updated: 23/3/2026

Effective Date: 23/3/2026

Ego Digital Group ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website, mobile applications, client portal, and related services.

Information We Collect

We may collect information you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Address
  • Project details
  • Budget information
  • Messages or inquiries
  • Files, documents, media, source code, payment receipts, or credentials you choose to share with us for service delivery

If you use our client portal, we may also collect account and project-related information such as invoices, contracts, project updates, and uploaded materials.

Our mobile applications may request access to photos, files, camera, or notifications only when required for a feature you choose to use. If you do not grant permission, those features may not function.

If you choose to sign in through Apple, Google, or another enabled authentication provider, we may receive basic account or profile information, such as your name, email address, and account identifier, as needed to authenticate and manage your account. We may also use phone, OTP, or WhatsApp-based verification where enabled.

How We Use Information

We use your information to:

  • Respond to inquiries
  • Provide requested services
  • Manage projects and client accounts
  • Send invoices, updates, and support messages
  • Operate and secure our website, apps, and client portal
  • Send promotional communications where allowed, subject to your opt-out choice
  • Comply with legal, accounting, fraud-prevention, and dispute-resolution requirements

Service and Marketing Messages

We may send service-related communications necessary to provide our services, including project updates, support responses, invoices, and account notices.

We may also send promotional emails or WhatsApp messages about our services and offers. You may opt out of marketing communications at any time.

Sharing of Information

We do not sell personal data.

We may share information only where necessary with:

  • Our authorized staff
  • Service providers supporting hosting, infrastructure, email, storage, or security
  • Professional advisors where required
  • Authorities or legal bodies where required by law or legitimate enforcement needs

Data Retention

We keep information as long as reasonably necessary for service delivery, account management, business operations, or client support, unless deletion is requested.

We may retain limited records where required for legal, accounting, fraud-prevention, or dispute-resolution purposes.

Your Rights

You may request access, correction, or deletion of your personal information, or opt out of marketing communications, by contacting us.

We aim to respond to privacy requests within 24 to 48 working hours where reasonably possible.

Cookies

We may use essential technical cookies necessary for website operation. If we add non-essential cookies in the future, we will provide appropriate notice and choices.

Security

We use reasonable technical and organizational safeguards to protect your information, including secure connections and protected systems.

Portfolio Use

We may display non-confidential completed work in our portfolio unless otherwise agreed in writing.

Contact Us

Ego Digital Group